Frequently Asked Questions - Answered


​How long does the treatment take?

Depending on your choice of therapy, treatments can take from 10 minutes to 2 hours.  

Are the IV infusions and shots safe?

Yes, our therapies are administered by a fully trained doctor or nurse after an extensive review of your observations and medical history.  We pride ourselves on safety.  Our therapies are developed by physicians and pharmacists.  We understand that all medical therapies carry a risk and it is important for you to understand the risks, benefits and alternatives and to receive therapy from certified medical personnel.

Does it hurt?

Everyone is different, some people have a fear of needles and this is totally understandable.  Many of our clients feel no pain at all.  Our trained staff are highly experienced in cannulation and will find the best site for you to have your IV.   If you are fearful, we can apply an analgesic spray beforehand that numbs your site.  

Who gives the IV?​

We have trained medical staff onsite at all times and either a doctor or nurse will treat you.

Does everyone end up having a treatment?

Most of our clients can have treatment, we only stop people having treatment if they have a medical condition that may require their GP's advice, are pregnant or breastfeeding or show signs of intoxication.  We value your safety, that is our number one priority.

Are the IV treatments covered by my Health Fund?

Our treatments are not covered by Health Funds at present.

Do I need to make an appointment?​

To avoid disappointment pre book on our website.  Or, you can call us on 1300 10 77 65.

Do you offer Mobile IV Therapy?

​Yes we do, you can book for a home or business visit online - our mobile fees start from $99.  Spots fill quickly, especially on the weekends.  You can call for a price, price is dependent on the amount of clients being treated and the travel area.

What are the benefits of IV Hydration?

IV therapy delivers fluid, vitamins and minerals right to your blood stream, it's a solution to rehydrate and distribute vitamins directly into your blood stream rather than ingesting them.  When you ingest vitamins and nutrients they can be absorbed into your gastrointestinal tract and you need to ingest quite a lot of vitamins to have the same effect as IV treatment!  That could result in upset stomach.  IV therapy is a beneficial solution for people with malabsorption conditions such as Celiac Disease, food allergies, Lyme Disease, Hypothyroidism, Addison's Disease, diabetes, addiction, Alzheimer's plus more. 

How quickly will I feel the benefits?

As a general rule, the more deficient you are the more immediate effect you will have.  Everyone is different, sometimes it can be instantaneous and sometimes you can awaken the next day feeling refreshed and ready to face the day.  You may not feel anything at all, though that doesn't mean you aren't getting any benefit.  IV therapy can flush out your system and achieve balance.

What IV is best for me?

This all depends on what is happening with you and your wellness.  Our medical staff will talk you through the options, we have quite a varied list of hydration IV's and vitamin IV's.  

Who makes the IV contents?

Our IV's treatments are developed by pharmacists and physicians, all ingredients are sourced from reputable Australian pharmaceutical companies with approved facilities.  We also use compounding chemists for specially developed formulas.  

Do I need a prescription?

Part of our service is to provide you with a prescription.  Our medical staff will go through this during your appointment.

How long do the vitamin shots take?

The shots take a few minutes to administer.

How often can I have a treatment?

This depends on your overall health.  Some of our clients have treatments once a week and some once a month.  It depends on your general health and the treatment you are having.  Our medical staff will talk you through this during your appointment.

Can I get more than one treatment at a time?

Yes, you can have a shot and an IV therapy, anti-ageing treatments and oxygen.  The ideal recommendation is to have all the treatments together.  

How long do the benefits last?

This depends on the individual and their overall health.  Noticeable effects generally last 2-8 days.  

What payments methods do you take?

We offer our clients either PayPal, EFTPOS (all major credit cards), ZipMoney or cash.

Do you have parking onsite?

No, there is public parking available in the village square and on street parking around The Junction.

Do you have memberships?

​Yes, it is a great way to save money and we have packages for all needs, talk to one of our staff regarding membership.

How old do you have to be to get an IV treatment at The IV Lounge?

18 years or over.

Do you offer Injectables and Fillers at The IV Lounge?

Yes, we have highly trained registered nurses who are also cosmetic injectors.  We use Allergan and Juvederm products in our clinic. 

Do you have any product for purchase?

Yes, to continue with your body health, we have the full range of Environ products in our clinic and we also stock EyeEnvy.  

Are you products and services vegan and gluten free?

Yes, all our treatments, Allergan, Juverderm, Environ and Eyenvy products are vegan and gluten free.