The IV Lounge
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    • Injectables & Fillers
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These Terms and Conditions of Use apply to all Returns issued by The IV Lounge Pty Ltd.

Please read this Policy prior to returns.


We are happy to offer refunds or exchanges on any item that you have purchased from us.

Important: You are not entitled to, or guaranteed, a refund for Change of Mind returns. They will be processed at our discretion. We reserve the right to charge a restocking fee for Change of Mind returns.
You will be responsible for the cost of shipping to return goods to us unless we specify that we will cover the cost.

All we ask is that you follow the below to qualify:
  1. Check your products as soon as you receive delivery. Ensure the correct items have been sent, and nothing is damaged or in an unusable condition.

  2. Contact us within 30 days from your order date (7 days for damaged/incorrect items).

Please note that all returns, refunds, exchanges or repair requests must be accompanied by any one of the following Proof of Purchase documents:
  • Original Receipt
  • Proof of Purchase (included with all online purchases.
As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items or services purchased from The IV Lounge. If you believe an item is faulty, not of acceptable quality, does not match the description provided or is not fit for purpose, you may be entitled to a remedy under the Australian or New Zealand Consumer Law. However these consumer guarantees do not apply where the item was damaged due to abnormal use or misuse.

How We Handle Returns:


Faulty Item

If the item you have received is faulty, please contact us with a detailed description of the product fault, alongside a photo if possible.  Where you believe an item is faulty, it may be necessary for us to send the item to the manufacturer for it to be assessed. In accordance with Australian or New Zealand Consumer Law, we may, at our discretion, we may replace the item or refund you within a reasonable time. These consumer guarantees apply to items and may be impacted by the type and age and nature of the item.
​

Allergic Reaction
Incorrect / Damaged Items

In the rare instance you've had an allergic reaction to a product, please discontinue use of the product immediately. We may reach out for further information on the reaction.

Allergy returns must be less than 20% used upon arrival back to us.  

If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery. 


Change of Mind

No Returns for Change of Mind. Please choose carefully as we do not offer returns for Change of Mind on the Revival Range.

Gift Cards

All Gift Cards attached to the purchased products must also be returned with the original purchase. If not, the value of any such unreturned Gift Card or utilised portion of any Gift Card will be deducted from any refund.

What Items Are Restricted For Returns?

  • ​Bulk and Special Orders

Please don't dispose of the item without informing us.


The Process:
  1. Contact Us
    • To start a return, please send your request to info@ivlounge.com.au.
    •  Make sure we have received & acknowledged your request before you send the item back to us.

  2. Instructions
    • A Team Member will then review your request and be in touch with some further information. Should your request be approved, they will supply a return address for you to post the item back to us, and instructions on how to do so.

  3. Drop Off at Your Post Office
    • Once you have received the returns address and packaged and labelled your box as instructed, all you need to do is take the parcel at your local Post Office. 
  4. We Receive Your Return
    • It can take anywhere from an estimated 1-10 business days for us to receive your return parcel back to us (depending on location). We check for any returns daily and will process the refund/exchange within 2 business days after receiving the item back to us. We will make sure the entire process is communicated to you once we receive the item back.

For any questions and notices, please contact us at:
​
The IV Lounge
Phone 1300 10 77 65
Email: info@ivlounge.com.au
Last update:5 December 2019
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The IV Lounge Newcastle
44 Hudson Street
Hamilton
​NSW 2303
info@ivlounge.com.au
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Click to call 1300 10 77 65
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Please remember that the use of vitamins under The IV Lounge is not a medicinal treatment and should not intended as/or used as a substitute for medical treatment or advice. Copyright © 2018 The IV Lounge.  Privacy Policy Here  Terms and Conditions Here.  Gift Certificate Terms and Conditions HERE . Return Policy HERE
  • About The IV Lounge
    • Meet Our Team
    • FAQ's
  • Vitamin Therapy
    • IV Drip Therapy
    • Iron Infusions
    • Vitamin Injections and Pushes
    • Revival Range
  • Cosmetic Services
    • Injectables & Fillers
    • PRP - Platelet Rich Plasma
    • AquaGold® Fine Touch
    • Dermaplaning
    • Facial Peels & Environ™
    • Lash and Brow Serum
  • Book Online
  • Blog & News
  • Gift Vouchers