These Terms and Conditions of Use apply to all Returns issued by The IV Lounge Pty Ltd.
Please read this Policy prior to returns.
We are happy to offer refunds or exchanges on any item that you have purchased from us.
Important: You are not entitled to, or guaranteed, a refund for Change of Mind returns. They will be processed at our discretion. We reserve the right to charge a restocking fee for Change of Mind returns.
You will be responsible for the cost of shipping to return goods to us unless we specify that we will cover the cost.
All we ask is that you follow the below to qualify:
How We Handle Returns:
Faulty Item
If the item you have received is faulty, please contact us with a detailed description of the product fault, alongside a photo if possible. Where you believe an item is faulty, it may be necessary for us to send the item to the manufacturer for it to be assessed. In accordance with Australian or New Zealand Consumer Law, we may, at our discretion, we may replace the item or refund you within a reasonable time. These consumer guarantees apply to items and may be impacted by the type and age and nature of the item.
Allergic Reaction
Incorrect / Damaged Items
In the rare instance you've had an allergic reaction to a product, please discontinue use of the product immediately. We may reach out for further information on the reaction.
Allergy returns must be less than 20% used upon arrival back to us.
If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery.
Change of Mind
No Returns for Change of Mind. Please choose carefully as we do not offer returns for Change of Mind on the Revival Range.
Gift Cards
All Gift Cards attached to the purchased products must also be returned with the original purchase. If not, the value of any such unreturned Gift Card or utilised portion of any Gift Card will be deducted from any refund.
What Items Are Restricted For Returns?
Please don't dispose of the item without informing us.
The Process:
For any questions and notices, please contact us at:
The IV Lounge
Phone 1300 10 77 65
Email: info@ivlounge.com.au
Last update:5 December 2019
Please read this Policy prior to returns.
We are happy to offer refunds or exchanges on any item that you have purchased from us.
Important: You are not entitled to, or guaranteed, a refund for Change of Mind returns. They will be processed at our discretion. We reserve the right to charge a restocking fee for Change of Mind returns.
You will be responsible for the cost of shipping to return goods to us unless we specify that we will cover the cost.
All we ask is that you follow the below to qualify:
- Check your products as soon as you receive delivery. Ensure the correct items have been sent, and nothing is damaged or in an unusable condition.
- Contact us within 30 days from your order date (7 days for damaged/incorrect items).
- Original Receipt
- Proof of Purchase (included with all online purchases.
How We Handle Returns:
Faulty Item
If the item you have received is faulty, please contact us with a detailed description of the product fault, alongside a photo if possible. Where you believe an item is faulty, it may be necessary for us to send the item to the manufacturer for it to be assessed. In accordance with Australian or New Zealand Consumer Law, we may, at our discretion, we may replace the item or refund you within a reasonable time. These consumer guarantees apply to items and may be impacted by the type and age and nature of the item.
Allergic Reaction
Incorrect / Damaged Items
In the rare instance you've had an allergic reaction to a product, please discontinue use of the product immediately. We may reach out for further information on the reaction.
Allergy returns must be less than 20% used upon arrival back to us.
If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery.
Change of Mind
No Returns for Change of Mind. Please choose carefully as we do not offer returns for Change of Mind on the Revival Range.
Gift Cards
All Gift Cards attached to the purchased products must also be returned with the original purchase. If not, the value of any such unreturned Gift Card or utilised portion of any Gift Card will be deducted from any refund.
What Items Are Restricted For Returns?
- Bulk and Special Orders
Please don't dispose of the item without informing us.
The Process:
- Contact Us
- To start a return, please send your request to info@ivlounge.com.au.
- Make sure we have received & acknowledged your request before you send the item back to us.
- Instructions
- A Team Member will then review your request and be in touch with some further information. Should your request be approved, they will supply a return address for you to post the item back to us, and instructions on how to do so.
- A Team Member will then review your request and be in touch with some further information. Should your request be approved, they will supply a return address for you to post the item back to us, and instructions on how to do so.
- Drop Off at Your Post Office
- Once you have received the returns address and packaged and labelled your box as instructed, all you need to do is take the parcel at your local Post Office.
- We Receive Your Return
- It can take anywhere from an estimated 1-10 business days for us to receive your return parcel back to us (depending on location). We check for any returns daily and will process the refund/exchange within 2 business days after receiving the item back to us. We will make sure the entire process is communicated to you once we receive the item back.
For any questions and notices, please contact us at:
The IV Lounge
Phone 1300 10 77 65
Email: info@ivlounge.com.au
Last update:5 December 2019
